How much is StenoCAT 32?
What kind of computer do I need to run StenoCAT 32?
Can I still use my dictionary?
Is it compatible with my Writer?
Can I get a "Home Key"?
Will you update my old home key to run StenoCAT 32?
Can I apply subscription payments to a purchase at a later date?
How does the subscription renewal work?

GENERAL
About "Classifieds" you see elsewhere...
About Keys...
I Have a Scopist...
Audio Synchronization Utility - "Insync"
Local & State Association Conventions - Training

• OPTION 1: Purchase the software for $4,595 (Reporter version*). This includes 1 year of support. Software updates released during that year of support are included. Once your initial support expires, additional support is available for $295.00 per month. You may download updates during that support period. Any additional upgrades must be purchased for an additional price, to be determined at the time of the release.
  
• OPTION 2: Subscribe to StenoCAT 32 for $649/year. By far the more popular option, our subscription provides you with 32-bit software, support and updates. You never need to worry about support, or whether you need to buy an update. There is a one-time nonrefundable startup fee that is currently $499, which brings most first-year subscription totals to $1148*. From that point on (unless you let your contract lapse) you pay only the subscription rate. Student and Edit Station Subscriptions are also available for a smaller subscription rate.
  
  (*We may be running a special offer. Please call 800-909-9199 for details.)
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What kind of computer do I need to run StenoCAT 32?
Please see our "System Requirements" section for detailed information.

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Can I still use my dictionary?
Over the years we have determined that more often than not, most translation "issues" can be traced back to a dictionary that simply needed some clean-up.

Obviously, dictionaries from older StenoCAT versions have better conversion rates than those from other systems, but our technical support staff has plenty of experience helping our customers convert to their new system. If your dictionary needs additional outside help, we can also recommend resources that have worked well for other customers in the past.
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Is it compatible with my Writer?
StenoCAT 32 is compatible with all writers with a serial port connection. Gigatron is constantly developing StenoCAT 32 software to meet changing standards for operating systems and hardware compatibility.

There are some writers that are not completely compatible with Windows 2000 or XP, including Stenowriter/Merit Writer (or other variations of the Merit Writer) and Baron. Please verify with your Gigatron Sales representative about its compatibility with the system you are planning to use.
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Can I get a "Home Key"?
Yes. If you have a full reporter subscription license, you may purchase one home key per license. However, the home key is for your exclusive use on a second computer, not your scopist. Please call your sales rep to order.
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Will you update my old home key to run StenoCAT 32?

No. Our hardware key manufacturer has made recent product modifications that prevent us from successfully updating older keys to run StenoCAT 32. Therefore, home keys for older versions of StenoCAT (Spectrum, Platinum, OPEN) will not run Stenocat 32.
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Can I apply subscription payments to a purchase at a later date?
No.
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About "Classifieds" you see elsewhere...
Can I purchase StenoCAT through the classifieds I see in JCR and on the web?
If you do, beware. The NCRA Journal of Court Reporting even published an addressing this issue.

Our policies are as follows:

• Gigatron reserves the exclusive right to transfer software licenses.
• Not all software licenses are transferable.
• Fees of $350 must be paid to Gigatron prior to the transfer.
• Support is not included and is not transferable. A support contract can be purchased for $295 for 30 days.
• Subscriptions are nontransferable.
• Remember, if your license is not registered with Gigatron, you are not eligible for support, updates or replacement parts.
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About Keys...
Hardware keys help protect your software from unauthorized use. We do not make the keys, but have contracted with the software industry's most prominent maker of security products. Your software will work only when the key is connected to a port on the back of your computer.

• Replacement of "Bad Keys"
  The keys come with a limited warranty that we extend to you. If one goes "bad" within a year we will replace it without charge (plus shipping). If it is past warranty there is a replacement fee of $125, plus shipping. You will also need to return the "bad" key so that we can return it to the manufacturer. If you do not return it to us, we will consider it a "key in use" and invoice you for the full price of a second license of the software, which can run up to $4,595.00, depending on the terms of your license and your specific profile.
• Replacement of "Lost/Stolen Keys"
  There is no way for us to verify a lost or stolen key. We do not replace these keys. We must require you to purchase a new license and receive a new key. This is why all software makers highly recommend insuring your key for the full value of the software. Your insurance will handle the key replacement.
• USB port keys versus Parallel port Keys… what's the difference?
  Most new computers come with USB ports instead of Parallel ports. StenoCAT 32 comes standard with a USB key. Pictures and additional info here.
• Can I swap my Parallel Port Key for a USB key?
  Only for your StenoCAT 32 product. Please check with your sales rep for details.
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I have a Scopist...

Can I get a "home key" for my scopist to use?
No. The Home Key is for your use at a second computer. We must license all scopists as well as reporters for use of our software, as stated in our license agreement.

What are my options for the scopist package?
Like the "Full" version of our software, you can purchase or subscribe to the "Edit Station/Scopist Package" version of StenoCAT 32. Currently (8/12/2005), the purchase price is $2,495.00 -or- you may subscribe to it for $399/year (plus nonrefundable start-up fee). This software provides edit functions only -- no realtime. Scopist subscriptions are eligible for only one scopist key per license. Reporter home keys are not for sale with a scopist license.
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Audio Synchronization Utility - "Insync"

Does your company provide software to do audio synchronization of transcripts? Yes, provided you have purchased the InSync utility.
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Local & State Association Conventions: Training

Our trainers and sales representatives field frequent requests to travel to state and local reporting association meetings throughout the year. We appreciate the need for high-quality product training and knowledgeable corporate representation. That is why it is our corporate policy to commit 100% of our outside training hours to supporting the StenoCAT Users Network and NCRA Conferences. We have found that these extensive training sessions, in combination with our personalized toll-free telephone startup assistance, are the best training vehicles for our customers.

Please call us on 1-800-909-9199 if you are interested in having an independent trainer talk with you about fees and arrangements. We will respond by referring any available trainer(s) to your organization.